Privacy Policy
Oh My Grout
Effective Date: 24 February 2026
Oh My Grout (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit ohmygrout.com.au or engage our services.
This policy is designed to comply with:
- The Privacy Act 1988 (Cth) (Australia)
- The Australian Privacy Principles (APPs)
- The General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable
1. Who We Are (Data Controller)
Oh My Grout operates the website ohmygrout.com.au and provides tile regrouting and leaking shower repair services.
For the purposes of GDPR, Oh My Grout is the Data Controller of your personal data.
Contact details:
Oh My Grout
Website: https://ohmygrout.com.au
Email: james@ohmygrout.com.au
Phone: 0479 040 474
Business Address: 93 Seaside Avenue, Yanchep WA 6035
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
- Full name
- Email address
- Phone number
- Property address
- Service enquiry details
- Photographs you provide of bathrooms or tiled areas
- Payment information (processed securely via third-party providers)
- Any information included in communications with us
Automatically Collected Data
- IP address
- Device type
- Browser type
- Pages visited
- Date/time of visit
- Referral source
- Cookies and tracking data
We do not intentionally collect sensitive personal data (such as health, political or religious information).
3. Lawful Bases for Processing (GDPR)
Under GDPR, we rely on the following lawful bases:
Contractual Necessity
Processing is necessary to:
- Provide quotes
- Deliver services
- Manage bookings
- Process payments
Legitimate Interests
Processing is necessary for:
- Improving our website
- Business administration
- Fraud prevention
- Customer service
- Marketing to existing customers (where permitted)
Consent
We rely on your consent for:
- Email marketing communications
- Use of non-essential cookies
- Testimonials using your name or property details
You may withdraw consent at any time.
Legal Obligation
We may process data where required to comply with Australian tax, accounting or regulatory obligations.
4. How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries
- Provide quotes and service estimates
- Schedule and perform tile regrouting or shower repair services
- Issue invoices and process payments
- Provide customer support
- Improve website functionality and marketing
- Send promotional emails (if you opt in)
- Comply with legal requirements
We do not sell or rent your personal data.
5. International Data Transfers
Oh My Grout is based in Australia. Your data may be stored or processed in Australia or in other countries where our service providers operate (e.g., website hosting or email platforms).
Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses
- Use of reputable service providers with GDPR-compliant protections
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax or accounting requirements
- Resolve disputes
Typically:
- Enquiry data: up to 24 months
- Customer records and invoices: 5–7 years (as required by Australian law)
- Marketing data: until you unsubscribe
When no longer required, personal data is securely deleted or anonymised.
7. Your Rights Under GDPR
If GDPR applies to you, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details below.
We may require identity verification before processing requests.
8. Your Rights Under Australian Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Make a complaint about privacy handling
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website performance
- Analyse traffic via tools such as Google Analytics
- Deliver relevant advertising
You can control cookies via your browser settings.
Where required by GDPR, we obtain consent before placing non-essential cookies.
10. Marketing Communications
If you opt in to receive marketing communications:
- You may unsubscribe at any time by clicking the “unsubscribe” link in emails
- You may contact us directly to request removal
We will not send marketing communications without your consent where required by law.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure hosting environments
- SSL encryption
- Restricted staff access
- Secure third-party payment processors
While we take reasonable precautions, no system is completely secure.
12. Third-Party Service Providers
We may use trusted third-party providers for:
- Website hosting
- Email marketing
- Analytics
- Payment processing
- Accounting software
These providers are required to maintain confidentiality and data protection standards.
13. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Oh My Grout
Website: https://ohmygrout.com.au
Email: james@ohmygrout.com.au
Phone: 0479 040 474
Business Address: 93 Seaside Avenue, Yanchep WA 6035