Privacy Policy

Oh My Grout
Effective Date: 24 February 2026

Oh My Grout (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit ohmygrout.com.au or engage our services.

This policy is designed to comply with:

  • The Privacy Act 1988 (Cth) (Australia)
  • The Australian Privacy Principles (APPs)
  • The General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable

1. Who We Are (Data Controller)

Oh My Grout operates the website ohmygrout.com.au and provides tile regrouting and leaking shower repair services.

For the purposes of GDPR, Oh My Grout is the Data Controller of your personal data.

Contact details:

Oh My Grout
Website: https://ohmygrout.com.au
Email: james@ohmygrout.com.au
Phone: 0479 040 474
Business Address: 93 Seaside Avenue, Yanchep WA 6035

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Property address
  • Service enquiry details
  • Photographs you provide of bathrooms or tiled areas
  • Payment information (processed securely via third-party providers)
  • Any information included in communications with us

Automatically Collected Data

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Date/time of visit
  • Referral source
  • Cookies and tracking data

We do not intentionally collect sensitive personal data (such as health, political or religious information).

3. Lawful Bases for Processing (GDPR)

Under GDPR, we rely on the following lawful bases:

Contractual Necessity

Processing is necessary to:

  • Provide quotes
  • Deliver services
  • Manage bookings
  • Process payments

Legitimate Interests

Processing is necessary for:

  • Improving our website
  • Business administration
  • Fraud prevention
  • Customer service
  • Marketing to existing customers (where permitted)

Consent

We rely on your consent for:

  • Email marketing communications
  • Use of non-essential cookies
  • Testimonials using your name or property details

You may withdraw consent at any time.

Legal Obligation

We may process data where required to comply with Australian tax, accounting or regulatory obligations.

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries
  • Provide quotes and service estimates
  • Schedule and perform tile regrouting or shower repair services
  • Issue invoices and process payments
  • Provide customer support
  • Improve website functionality and marketing
  • Send promotional emails (if you opt in)
  • Comply with legal requirements

We do not sell or rent your personal data.

5. International Data Transfers

Oh My Grout is based in Australia. Your data may be stored or processed in Australia or in other countries where our service providers operate (e.g., website hosting or email platforms).

Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • Use of reputable service providers with GDPR-compliant protections

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax or accounting requirements
  • Resolve disputes

Typically:

  • Enquiry data: up to 24 months
  • Customer records and invoices: 5–7 years (as required by Australian law)
  • Marketing data: until you unsubscribe

When no longer required, personal data is securely deleted or anonymised.

7. Your Rights Under GDPR

If GDPR applies to you, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details below.

We may require identity verification before processing requests.

8. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Make a complaint about privacy handling

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website performance
  • Analyse traffic via tools such as Google Analytics
  • Deliver relevant advertising

You can control cookies via your browser settings.
Where required by GDPR, we obtain consent before placing non-essential cookies.

10. Marketing Communications

If you opt in to receive marketing communications:

  • You may unsubscribe at any time by clicking the “unsubscribe” link in emails
  • You may contact us directly to request removal

We will not send marketing communications without your consent where required by law.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments
  • SSL encryption
  • Restricted staff access
  • Secure third-party payment processors

While we take reasonable precautions, no system is completely secure.

12. Third-Party Service Providers

We may use trusted third-party providers for:

  • Website hosting
  • Email marketing
  • Analytics
  • Payment processing
  • Accounting software

These providers are required to maintain confidentiality and data protection standards.

13. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Oh My Grout
Website: https://ohmygrout.com.au
Email: james@ohmygrout.com.au
Phone: 0479 040 474
Business Address: 93 Seaside Avenue, Yanchep WA 6035

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